ANA is embarking on a number of employee initiatives to support its diversity and inclusion policies. These include the establishment of a new consultation service for LGBT employees, an expanded program to improve awareness of and education about LGBT issues, starting with training for management personnel, and a review of the airline’s welfare and benefits arrangements based on the premise that a same-sex partner is equivalent to a spouse.

In March 2017, the ANA Group was awarded with the highest level of Gold in the ACCESS 2017 Index of the Accessibility Consortium of Enterprises (ACE), a general incorporated association. The group aims to establish workplace environments that make it easy to work, regardless of challenges and promotes the adoption of the 36K – Employee Kickoff approach to the employment of people with disabilities and working to systematically expand employment of people with disabilities.

In a further move to underscore its commitment to diversity and inclusion, ANA is re-labelling multi-purpose lounge toilet facilities at Haneda, Narita and Osaka Itami airports to make it clear that they are available for the use of passengers of either sex and also transgender passengers.