Club Med CSR Actions – Customer security and health – prevention and facilities
Content submitted by – UNWTO RW
Submited Date : 16/07/2018

Disabled access in Club Med's Villages Accessibility agendas were filed by the statutory deadline of January 1, 2015. Work on compliance upgrades was launched in successive phases. To date, rooms have been made compliant in 82% of villages (vs 62% in 2015) and are scheduled in 2017/2018 for 14% of the villages and, on communal areas, compliance upgrades have been completed in 14%, nearly finished in 5% and started in 45% of villages and scheduled in 36% of the resorts.

In accordance with French legislation, Club Med has introduced accessibility registers and trained all its hospitality staff working in its French vacation villages and offices in how to welcome disabled customers and employees. A project spanning all the villages around the world has also been launched to improve the provision of Club Med premises and activity accessibility information to all customers.

Lastly, a training module called ‘Extending a warm welcome to disabled customers’ has been rolled out for reception teams in France, as part of the in-house receptionist training program and in preparation for the opening of new villages. This training is led by physicians from the village health network.