The profession of G.O (Gentil Organisateur) was invented by Club Med 60 years ago. The G.O is the ambassador of the Club Med spirit and upholds the company's values. In addition to their professionalism and know-how is added a way of being, which brings them close to customers and produces moments of happiness, kindness, conviviality, friendliness and humour.
Club Med commits itself to the welfare and fulfillment of its employees in offices and agencies and in villages, where particular living and working conditions call for attention and specific actions adapted to them. Backed by an independent organization that specializes in studies of internal opinion, Inergie, Club Med deployed “GO®-GE Voice”, its first worldwideinternal barometer in 2014.
The purpose of “GO®-GE Voice” is to listen to the voice all GO®-GEs around the world in order to improve their wellbeing at work. It is based on an on-line questionnaire dealing with subjects such as pride in affiliation, integration, personal development, sharing, overall satisfaction, confidence, management, working environment, conviviality, recognition and respect. The questionnaire is personal and is accessible for everyone; it has been translated into 20 languages and has an innovative audio version adapted to people with a lower level of literacy. The survey is conducted every two years, the most recent being in 2016. The participation rated up by 10 points in villages with very high GE mobilization (a 69% participation rate, +14 points) and a 73% participation rate in offices.